Help & Getting Started

1. Set up and sign in

Install Suriin AI Scanner from its official Chrome Web Store listing: choose Add to Chrome, confirm Add extension, then pin Suriin AI from Chrome’s Extensions menu. Open the extension and choose Sign in to access your Suriin AI account. Check that the listing publisher and privacy policy match this service before installing.

2. Choose a scanning mode

• Automatic: scans supported page content when enabled.
• Manual: use the extension’s page-scan action when you want a result.
• Highlight: select suspicious text on the page, then scan the selection.

Review your selected mode before browsing. Scanning and network requests can take time; performance depends on page size and service availability. Remove unrelated sensitive information from anything you submit.

3. How your risk score works

• 0–20 · Minimal (safe): few warning signs found; still verify unexpected requests.
• 21–45 · Low: some concern; check the sender and links.
• 46–70 · Medium: suspicious signs; pause before responding.
• 71–89 · High: strong warning signs; avoid payments or sharing information.
• 90–100 · Critical: serious warning signs; stop and verify independently.

A score is a risk indicator, not a probability. A message can also show a warning when the language model flags suspicious content.

The score shows how much caution to use, from 0 to 100. SuriinAI checks what the message asks you to do and adds points for the link with the most warning signs. A request to pay a fee to claim a prize can raise the score to High, even with no link.

A link to a blacklisted website triggers Critical risk. A company name mentioned in conversation adds no points by itself. Open Business checks and Link checks to see what matched.

4. Follow reports and reviews

Open My Reports to inspect saved reports, status changes, and available expert verdicts or recommended actions. A scan result is not necessarily a saved report: check the submission result and dashboard. Expert review is not guaranteed to be immediate.

Your notification inbox shows review updates. In Settings, you can separately opt into review emails; we will email you when an expert completes a review of your report. Turn review emails off at any time to stop future review emails. Changing an email preference does not disable the in-app inbox. Open email report links only on the trusted application domain and sign in to access them.

Appearance, privacy, and account controls

Use the header switch or Settings → Dark Mode to change appearance. Both switches reflect the same browser preference. Profile controls, data export, and account deletion are in Settings. Account deletion detaches reports but can retain evidence; see the Privacy Policy before submitting or deleting information.

Troubleshooting

• Scan unavailable: check your internet connection, reopen the extension, and retry. Some browser pages cannot be scanned.
• Session expired: sign in again, then reopen the report.
• Preference did not save: the switch restores its previous state when saving fails. Check your connection and retry.
• No email: check your preference and spam folder. Make sure review emails are enabled in Settings and the email address on your account is correct.
• More help: contact your project administrator with the error and approximate time. Do not share passwords, tokens, or unrelated private conversations.

Removing the extension through Chrome does not remove your account or stored reports.